FAQs
- General FAQs
- Shipping & Returns
How do I know which size to order?
Each product page includes a detailed sizing guide with U.S., EU, and metric conversions. We also list fit notes (true to size, narrow, or wide) based on verified buyer feedback from Amazon and eBay to help you find your perfect fit the first time.
Are your products authentic?
Yes. GearWorld is an authorized retailer for every brand we carry including Bates, Belleville, Rocky, and more. All products ship new, in-box, and backed by manufacturer warranties.
How fast will my order ship?
Most orders are processed within 1–2 business days and ship directly from U.S. warehouses. You’ll receive a tracking number as soon as your package leaves our facility, and most customers receive their gear within 3–5 business days.
What is your return policy?
We offer a simple, hassle-free return process within 30 days of delivery. Items must be unworn and in their original packaging. If you need to exchange for another size or style, we’ll help you get it right fast.
Can I buy GearWorld products outside the U.S.?
Yes, we do ship internationally. Simply select your product and preferred options, then add it to your cart. Shipping costs are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your GearWorld account anytime to check real-time shipping updates.
Can I cancel or change my order after purchase?
If your order hasn’t shipped yet, contact our support team as soon as possible and we’ll do our best to update or cancel it before fulfillment.
How do returns and exchanges work?
You have 30 days from delivery to return or exchange unused items in their original packaging. We make it easy with a self-service returns portal and fast processing.
Do you offer bulk or government orders?
Yes. We work with law enforcement, government agencies, and corporate clients for bulk or contract orders. Reach out to our support team to get started.
